Dispatch

Please note, the dispatch process below will not commence until payment is received and cleared.

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Dispatch times vary depending if an item is currently in stock or not. Some items on our website will need to be back ordered.

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Delays & Back Orders - If an item is not in stock at our site, or with our suppliers, there is often a delay caused. We apologise in advance for any delays caused by this. Once we know an order is going to be delayed, or an item is out of stock, we will contact you and give you options of alternative products, or holding the item on back order. A refund will only be offered if the item is unavailable or out of stock.

Shipping/Delivery Costs

Orders under $200

Urban Standard Shipping of $10

Rural Standard Shipping $15

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Orders over $200

Urban Standard Shipping is FREE

Rural Standard Shipping is FREE.

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Delivery 

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Under 5km of our site (Valencia Lane, Kerikeri) is FREE  

5km to 10 km is $7.50, 10 to 15 km $10,

20km or over, Price and delivery to be arranged.

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Shipping costs are non-refundable.

Expected Delivery Times

We use Aramex Couriers for Most New Zealand Deliveries. Once your order has been dispatched, you can expect the following

Delivery Times.

Please note these are estimated times only.

North Island Urban Address – Over Night to 3 working days

North Island Rural Delivery – 3 to 5 Working Days

South Island Urban Address – 2 to 3 Working Days

South Island Rural Delivery Address – 4 to 5 Working Days

We do not offer International shipping.

Expected Delivery Times

All orders are dispatched with Track & Trace Details, and we are happy to run a Track & Trace on your order once it has passed outside the Normal Expected Delivery Time. 

Note: Orders sent to Rural Delivery Addresses are unable to be tracked once they leave the hands of our couriers and are passed on to the Rural Delivery Company. Any order sent to a Rural Delivery Address is done so at your own risk.

We strongly recommend Delivery is made to an urban address where possible

Signatures & Authority to Leave

All our parcels are sent with a signature required label. If a signature cannot be obtained by the delivery driver, a card to call will be left, and you will need to arrange to collect the item from the courier depot. Alternatively, you can authorise "Authority to Leave” when placing your order. This means you give your authority for the parcel to be left at your door, or other specified location, and accept all risk of it going missing.