About these Terms and Conditions:

In these Terms and Conditions "we", "us" and Northland Saddlery mean Northland Saddlery Ltd and "you" means you the user of the Website.

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'Order' means order submitted by you for products on the Website. 'Products' means the products available for sale on the Website.

 

Your access to and use of the Northland Saddlery Website (www.northlandsaddlery.co.nz) is subject to these Terms and Conditions. By accessing and using this Website, you accept and agree to these Terms and Conditions without any limitation or qualification.

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These Terms and Conditions together with your Order, Order Confirmation and Order Dispatch constitute the entire Contract between Northland Saddlery and you for the supply of Products you have ordered. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

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Title and risk in the Products passes to you when they are delivered to the delivery address indicated in your Order

Refundable items.  

Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged

To complete your return, we require a receipt or proof of purchase.

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Please contact northlandsaddlery@outlook.com, regarding any refunds or exchanges.

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Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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​Please return faulty products to us as soon as possible. We will evaluate them and arrange a replacement or repair. Unfortunately, Northland Saddlery are unable to issue a replacement until we receive the faulty item back. Under the Consumer Guarantees Act, it is your responsibility to cover costs of returning faulty items

Non-returnable items:
Sale or discounted items cannot be returned.
When the item not in its original condition, any item that is damaged or missing parts for reasons not due to our error. This includes tags remain attached to any item being returned. Any item that is returned more than 28 days after delivery.

Shipping costs are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
 

Northland Saddlery will use all reasonable endeavours to ensure that the Website operates reliably and consistently. Northland Saddlery does not warrant that the use of the Website will be uninterrupted or error-free.

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Northland Saddlery makes an effort to present accurate information on this Website, typographical errors, inaccuracies, arears of the website may not be complete or current. Therefore, Northland Saddlery reserves the right to correct any errors or inaccuracies and to change or update any information at any time without prior notice, including after you have submitted your order.

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Any errors or inaccuracies may relate to product description, pricing, and product availability. We will make all efforts to source the item within a reasonable time frame of 28 days (excluding shipping times) or a refund or exchange will be offered to the customer. Please see DELIEVERY  for more information.